• Guest Services - Housekeeping & Facilities

    Job Locations US-MI-Hillsdale
    Posted Date 5 months ago(4/15/2019 2:55 PM)
    # of Openings
    Dow Conference Center
  • Overview

    Guest Services staff is responsible for maintaining an environment that is pleasing and inviting to prospective and current guests and clients while providing all amenities necessary to enhance a customer-driven service organization.


    1. Daily housekeeping of hotel rooms following departmental procedures.
    2. Wash, dry, fold, and store all DHCC linen in accordance with accepted and established department laundry procedures.
    3. Maintain a clean entrance to the facility: daily removal of debris, litter, leaves, dirt and snow from entrance to street; emptying trashcans and cleaning cigarette receptacles.
    4. Clean and sanitize restrooms – includes fixtures, hardware, tile, mirrors, partitions and floors. Replenish supplies as needed.
    5. Maintain front lobby, upper and lower lounges, hotel hallways by daily vacuuming, mopping and window washing ensuring all areas are neat and tidy at all times.
    6. Perform conference room set-up, including cleaning, vacuuming, dusting, and arranging room according to customer specifications.
    7. Perform conference room tear-downs, including cleaning tables and chairs, removing trash, and arranging room in a presentable manner for site tours or display.
    8. Maintain front lobby, upper and lower lounges, hotel hallways by daily vacuuming, mopping and window washing ensuring all areas are neat and tidy at all times.
    9. Clean carpets, upholstered furniture, conference chairs as needed or scheduled.
    10. Maintenance and proper storage of all of all tools, equipment and supplies.
    11. Perform minor maintenance repairs for the safety and comfort of our guests and clients such as: tightening screws, changing light bulbs, changing batteries, touch-up painting, etc. as instructed.



    1. Knowledge of AV equipment (LCD projectors, screens, podium & mics) in order to assist clients as needed. 2. Possess the ability to fulfill the requirements of a daily job list. 3. Knowledge of principles and processes for providing excellent customer service. 4. Ability to work under limited supervision. 5. Possess good judgment and maturity. 6. Ability to operate department equipment or willingness to learn operation procedures. 7. Ability to understand and follow guidelines, procedures and company standards. 8. Ability to work in a fast-paced environment to ensure time parameters are met when cleaning rooms. 9. Ability to keep calm and remain personable under pressure. 10. Ability to maintain confidentiality. 11. Knowledge of safety procedures and requirements or willingness to learn procedures.

    Education and Experience


    This position requires a high school diploma along with two years of customer service and/or hospitality experience or an equivalent combination of education, training or experience sufficient to demonstrate the ability to perform the job.


    Physical Requirements

     1. This is a part-time position and requires weekend work together with flexible starting/stopping times based on hotel needs. 2. Ability to walk, bend, stoop, climb. 3. Ability to safely lift, push, and pull up to 50 pounds. 4. Requires average physical strength. 5. Ability to operate mechanical cleaning equipment as required. 6. Potential for occupational exposure to blood, body fluids, or other infectious/hazardous materials.


    Other Skills

    1. Knowledge of cleaning terms and safety procedures related to hazardous chemicals. 2. Knowledge of proper building cleaning and maintenance techniques and safety procedures. 3. Ability to follow instructions. 4. Effective communications skills. 5. Basic computer skills.


    Personal Characteristics 

    The Physical Plant interacts with virtually every area of campus life. A clean and neat appearance and a pleasant relationship that is supportive of the Physical Plant Mission are essential. This relationship needs to be pleasant, supportive and professional, while maintaining confidentiality.


    Code of Commitment

    Be a good representative of Hillsdale College to promote the liberal arts, the College’s original Articles of Association and operating principles stated in the Staff Code of Commitment. The Mission Statement should be considered in all aspects of the position. The teaching of Christian faith shall remain a conspicuous aim of the College.


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