Assist the Director of Hospitality Operations by overseeing all guest services staff for the Dow Hotel and Conference Center. The individual will be responsible for the welfare of all guests and clients of the Dow Center while they are on property. This is accomplished through the appropriate care of the physical aspects of the building to include guest rooms, meeting rooms, public areas, rest rooms and the adjacent exterior areas (parking lots and sidewalks). Guest Services staff is responsible for maintaining an environment that is pleasing and inviting to prospective and current guests and clients while providing all amenities necessary to enhance a customer-driven service organization.
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and Experience
This position requires a high school diploma and two years of customer service and/or hospitality experience or an equivalent combination of education, training or experience sufficient to demonstrate the ability to perform the job.
1. Knowledge of principles and processes for providing excellent customer service. 2. Ability to work under limited supervision. 3. Ability to fulfill the requirements of a daily job list. 4. Basic knowledge of computers. 5. Ability to operate department equipment or willingness to learn operation procedures. 6. Ability to understand and follow guidelines, procedures and College standards. 7. Ability to work in a fast-paced environment to ensure time parameters are met when cleaning rooms. 8. Ability to keep calm and remain personable under pressure. 9. Knowledge of safety procedures and requirements or willingness to learn procedures.
1. This position requires some weekend and holiday work together with flexible starting/stopping times based on hotel needs. 2. Ability to walk, bend, stoop, climb. 3. Ability to safely lift, push, and pull up to 35 pounds. 4. Requires average physical strength. 5. Ability to operate mechanical cleaning equipment as required.
The Dow Conference Center interacts with guests, clients, College staff and students. A neat and clean appearance and a pleasant relationship that is supportive of the College and the Dow Center mission are essential. This relationship needs to be supportive and professional while maintaining confidentiality as needed.
Code of Commitment
Be a good representative of Hillsdale College to promote the liberal arts, the College’s original Articles of Association and operating principles stated in the Staff Code of Commitment. The Mission Statement should be considered in all aspects of the position. The teaching of Christian faith shall remain a conspicuous aim of the College.